Patient satisfaction in the dental clinic and quality of service 2000, Volumen 30, Número 2
Carlo-Maria Gallucci, Gerard Costa Guix, Luis Tejerina Díaz, Tatiana Valoira Miqueo Departamento de Dirección de Marketing de ESADE. Área de Marketing Dental. Barcelona
To obtain good results both in a short and long run,
a dental office must satisfy its patients by services
that they perceive as of good quality and valuable to
them. In this article it is explained how to do it.
(Rev Esp Ortod. 2000;30(2):161-165)
Satisfaction. Service. Quality. Total quality