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Original Article

Patient satisfaction in the dental clinic and quality of service

2000, Volumen 30, Número 2
Carlo-Maria Gallucci, Gerard Costa Guix, Luis Tejerina Díaz, Tatiana Valoira Miqueo
Departamento de Dirección de Marketing de ESADE. Área de Marketing Dental. Barcelona
 

To obtain good results both in a short and long run, a dental office must satisfy its patients by services that they perceive as of good quality and valuable to them. In this article it is explained how to do it.  (Rev Esp Ortod. 2000;30(2):161-165)

 
 
Key words:
Satisfaction. Service. Quality. Total quality management.
 
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